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Benefits of VoIP technology for your Start-up/Small Business

MSMEs constitute over 90% of total enterprises in most of the economies and are credited with generating the highest rates of employment growth and account for a major share of industrial production and exports. On the other hand, the difficulties faced by small businesses can be summed up as sub-optimal scale of operation, technological obsolescence, supply chain inefficiencies, increasing domestic and global competition, fund shortages, change in manufacturing strategies and turbulent and uncertain market scenario. In recent years, the Indian start-up ecosystem has also taken off and come into its own—driven by factors such as massive funding, consolidation activities, evolving technology and burgeoning domestic market. According to the recent survey it has been found that from 3,100 start-ups in 2014 to a projection of more than 11,500 by 2020, this is certainly not a passing trend. It’s a revolution. And it’s going to change the way the markets are working today in India.

In order to make successful inroads into any business, it is important to overcome the technology backwardness. And one of the latest communication technological tools available to start-ups and small businesses is VoIP technology. Older, proprietary phone systems were quite expensive, and they were difficult to reconfigure or scale up or down as business dictated. In a technology-driven world of today, the limitations of these legacy systems are sure to hamper the business growth. The technology has come up with the solution to this problem in the form of Voice over Internet Protocol, or VoIP. It’s a communication that is sent over the Internet as opposed to the traditional copper wiring (analog). This means, that all VoIP communication is sent as packets or chunks of digital data over a LAN (Local Area Network) and WAN (Wide Area Network). VoIP is a better, faster and most reliable way to access telephones that modern businesses seek.

And even if you are utilizing earlier generation of Analog Telephone Systems (EPABX) but still want to upgrade to VoIP that is possible. How? In order to connect a traditional analog phone line to a VoIP system (IP PBX), you would need an FXO gateway (or an analog telephone adapter). This allows you to connect your incoming analog FXS line, the line from the telephone provider, to the FXO port of the gateway. The FXS line is the port in your analog phone and the FXO port is the port found in your gateway or ATA. When both ports are connected, the end result is the easy-conversion of analog technology to a much more powerful and feature-rich network: VoIP.

7 advantages of IP telephony for small businesses:

1. Easier to Install, Configure, and Maintain

IP Phones are simple to install, even for people with limited technical knowledge. Rather than having someone come and run phone wiring through your facility, you can set up an IP Phone and be ready to go quickly.VoIP software makes it easy and inexpensive to add new users and a convenient web portal makes it easy to move, add, or change the system's configuration.

2. VoIP Scales Up or Down Easily

It's not always easy to predict how many phones you'll need over the next year, and if you have a traditional phone system, you have to estimate carefully to avoid spending money on phone lines you won't use. All this goes away with IP PBX. With VoIP for your business, you can add a line as soon as you add a new employee, and when an employee leaves, you can easily reassign or remove the line. You always have the right number of phone lines for your needs.

3. Employees' Numbers Follow Them Wherever They Go

Are you rearranging or expanding your office space? IP PBX let users access a convenient web portal to reconfigure the system at any time. Hosted VoIP phone systems are also terrific for businesses that have field workers or workers who travel a lot. Calls can be diverted to anywhere in the world due to cloud-hosted VoIP phone system features.

4. A Range of Call Features Are Supported

All of the traditional call system features you expect are available in IP PBX, including call hold, call transfer, call hunt, conference calling, find me / follow me, and auto-attendant phone menus.Some of the basic capabilities available in new age IP Telephony Systems that cannot be realized in traditional PBX are :

a. Multilevel IVR
b. PRI connectivity
c. Call Recordings
d. Voicemail
e. SMS Integration
f. CRM Integration
g. CDR reports
h. Remote Monitoring

You won't give up any of your favorite features by choosing IP PBX.

5. Even Older Technology like Fax Is Supported

Virtual faxing (also called IP faxing) is another feature of VoIP phone systems. Even in the age of email and instant communication, there are some instances when faxes are necessary. Without the need for paper or toner, you can send and receive faxes using the email account you already have with a hosted VoIP system.

6. Hosted VoIP Saves Businesses Money

Saving money is one of the most important features of IP PBX over EPABX. Legacy systems were expensive. Setup was intrusive, reconfiguring required time and physical system changes, and maintenance and repairs could be quite expensive. But with hosted VoIP systems, you not only save on the costs of installation, calls themselves are significantly less expensive. If your business makes a lot of international calls, hosted VoIP phone systems offer the savings you need to have a great phone system without a huge capital investment.

7. VoIP Integrates With Other Business Systems

Because VoIP calls are internet-based, IP PBXes are easier to integrate with the business applications you use every day. You can do things like placing outbound calls through Outlook or other email clients or bring up a customer record with that customer's inbound calls. Voicemail accounts are accessible through email for workers who travel, and you can even get voicemail transcription with some hosted VoIP phone systems. This feature transcribes voicemail messages into text and routes them to your email account, so you don't have to worry about taking notes while conversing. Integration with GSM / SMS Gateway makes it even simpler and user-friendly for small businesses.


So, if you want to see your business going places, please make sure that your communication resources are good enough to grow with your business and outgrow the pace of technology; VoIP is surely be the answer.