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Facts and Myths about VoIP



About a decade has passed since the VoIP technology is being developed. But, in India, most business users still utilize Analog or Hybrid PCM TDM technology communication systems. Few important reasons for being so can be attributed to unclear policy, poor internet infrastructure and unawareness or misconception about the VoIP technology. VoIP or Voice over Internet Protocol is a next-generation communication technology that uses internet for voice calls.

All VoIP communication is sent as packets or chunks of digital data over a LAN (Local Area Network) and WAN (Wide Area Network). To understand the technology and how it makes an important business tool, be clear about the following aspects :

Myth 1: Sound quality is poor

Poor sound quality can happen on any phone line, regardless of the method used to relay voice. With VoIP, the key is to have sufficient bandwidth to support your voice traffic and to use high-quality devices. Although the VoIP technology, in the initial years, did have its share of issues with sound quality, the service has now significantly improved. In the past few years, the IP phones have given us the advantage of carrying crystal-clear conversations regardless of the physical distance between the call(s) and their traditional carriers used.


Myth 2: Unreliable service

This was a common issue in the early days of VoIP when dropped calls happened with alarming frequency. Today, most providers allocate bandwidth dynamically to ensure complete coverage for voice calls at all times. VoIP is precise as reliable as the connectivity of your internet service.

The basic aspect of IP phone system is driving the signal through your Internet connection. Practically, it is the best and most cost-effective phone solution. Completely reliable as your Internet connection, it will always give the maximum in terms of top-notch unified communication. Invariably, it is backed by Service Level Agreement. Typically, VoIP configuration is handled by your service provider. Using a VoIP phone is just like using regular phone service, but at a lower cost and more benefits.


Myth 3: VoIP is expensive

Making the switch to VoIP is typically much less expensive than any other type of telephony upgrade. In most cases, you can use your existing equipment or get brand new equipment an no charge from your provider. This means there is no requirement to budget for a massive overhaul. Compared to the traditional phone lines and carriers, VoIP has an advantage of providing relatively cheaper phone call services.

Switching from traditional to VoIP is a common scenario for many companies enjoying the benefits of this effective communication solution and also – saving a lot. As a cost-effective service, VoIP gives you an ability to save over 50% on phone bills as compared to any local carrier. Coming with premium in-built features at no additional costs, it is clear why VoIP is the new frontier in unified communication.


Myth 4: VoIP is only for bigger business

VOIP solutions offer flexibility and scalability that fits every telephony needs of a company, regardless of its size and type. It offers a call routing system (PBX) that can go from 1-2 calls to handling hundreds of users simultaneously. Both, large and small businesses can benefit from features like voicemail, call routing, and free in network-calls among employees working at same and or different office locations. Along with these features, comes complete call management, which entails smooth business communication within the company and on outside with its clients.

Switching to VoIP is the smart move, no matter what size your business is, what plans for expansion or a move are in the future, or what kind of industry you are in. Start enjoying the benefits of high-quality VoIP service today!


Myth 5: Installation process is difficult

This myth has been a misinformation for many people. Being the easiest phone system on the planet to be set up, VoIP can come as an on-site, hosted or managed cloud (virtual) based phone service. Whichever option you choose, phone system over the internet can be setup easily with just the help of your service provider.


Myth 6: 100 or other emergency services are not available through VoIP

Obviously, if this myth was true, everything regarding the voice over IP technology would have fallen apart. Simply because safety is the main issue, VoIP DOES support and is able to call 100 and the other emergency services. Moreover, these emergency calls are delivered in the same way as from any traditional provider, with your exact call location.



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