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Voice Logger - An Overview

With the advent of telecom products and technologies utilized in today’s modern office, the one device that is silently listening and recording the conversations between callers, vendors, competitors, customers, staff, and colleague etc. is Call Recorder or Voice Logger. Since last 30 years, various devices were designed and developed to record telephone calls from analog telephone lines using tapes, ISDN PRI lines using hard disk drives and now GSM recorders using cloud-based applications. It has been a long journey.

Voice logger is call recording solution for any business which ensures to improve better customer services. Voice logger system supports ISDN PRI line to record all the incoming and outgoing calls for quality monitoring, training and disputes resolution. With its advanced features, flexibility and easy to use, it helps the organization to increase the productivity and customer satisfaction with higher quality management.

Why to invest in voice logger

Automation - Record all conversations and keep a track of inbound and outbound interactions for quality control and performance review
Efficiency - Swiftly search through voice records without wasting time
Secure - Security features to ensure only authorized personnel to have access to voice logs
Storage Capacity - Huge storage capacity to save data even in multiple formats to enable compliance
Online Access - To voice logs with comprehensive reporting facility

Key Features of Digital Voice Logger:

Easy customisation as per business requirements
100% Automatic call recording (both inbound & Outbound)
Interoperable with any PBX and E1 line provider
Search and download files based on date, time, Source, destination, and duration
Web-based configuration management and reporting
Monitor storage space via GUI
Download voice files remotely via web browser
Caller ID for all incoming calls
Automated archiving
Unified recording interfaces-PSTN, GSM, VoIP, Analog extension
Secured real time recording in different format-WAV, GSM
Access remotely to listen voice file from PC/Laptop with different level of access rights
Download Voice files Remotely via Browser
Active and passive Voice logger

Types of voice logger:

Analog tape: The oldest models use reel-to-reel tape to record multiple phone lines to multiple tracks on the tape. Simple recorders exist that uses individual cassette or microcassette tape recorders on each individual phone. Later analog systems recorded 64 simultaneous phone calls onto a VHS cartridge. Today, recoding of analog lines and storing the data on digital media is common practice.

Digital tape (or recordable disk): These are the most commonly used today. They typically consist of proprietary hardware which is attached to the trunk lines for the enterprise. Later systems often consist of a PC motherboard with specialized interface hardware in a PCI slot. Digital systems also record detailed metadata about recorded calls, including start/stop timestamps, extension number or name, dialled DTMF tones, Caller ID, DNIS, and more. Many systems allow administrators to listen to live conversations or to access records from any remote location over a LAN. In addition, analytical tools are available which allow searching and quality reporting.

Software-only systems: These systems may be all-software running on industry-standard servers, or use hardware such as a sound card on a PC, to do the work of recording and monitoring telephone calls. Some are simple single-user systems that typically only require a user to install the software on their PC, and use some type of simple adapter to connect the PC to a phone. However this type of software can usually only record a single line at a time, and is much more limited in features. Business-class recording and monitoring systems enable businesses of all sizes to deploy centralized call recording and monitoring for IP telephony systems.

Who use Phone Recorders?

Small and Medium Sized Companies: Record phone, Conference calls, Debt collection calls, Reminders, Marketing calls, Threat calls, transaction calls etc.
Customer Service Representative/ Departments: Record your service, answered queries and support phone calls for future training/reference.
Stock/Commodity/Currency Brokers: Store trading calls placed by your customers on phone and verify in case of discrepancy.
Insurance Companies/Agents: Record claims, statements, quotes and dispute conversations.
Doctors/Professionals/Executives: Record meetings, consultations, discussions with clients/patients staff or other executives.
Attorneys: Record client calls or recalls recorded conversations at a moment’s notice.
Police and Security Agencies: Helps them monitor and keep a tab on Criminal or anti-social activity.