IVR/VL

Voice Logger

Voice logger is software that records the complete telephonic interaction which is conducted between the user and his/her customer. Iconic provides complete call recording solutions for your business including Hardware & Software; it can be easily operated and integrated with your existing EPABX, be it NEC, Panasonic, Matrix or Avaya.

Our Voice Logger System supports ISDN PRI, IP, Analog line and mobile to record all the incoming and outgoing calls for quality monitoring, training, disputes resolution and regulatory compliances. With its advanced features, flexibility and easy to use, it helps the organisation to increase the productivity and customer satisfaction with higher quality management.

The Voice Logger Systems are mainly used in industries such as banking and stock broking, tourism and hospitality sector where high value transactions are common place.

Features

Voice logger has a Caller ID option that records call duration, date and time.
It has a data backup capability that saves all the records regularly. It assures complete data security.
Voice logger supports multiple voice formats, such as mp3, GSM, WAV etc.
Voice logger offers remote access via network interface port.
Monitor Storage space via GUI.


Interactive Voice Response

An IVR System allows a computer to interact with humans through the use of voice and Dual-tone multi-frequency signalling input via keypad. It is an automated telephonic system that interacts with the callers, gathers information and accordingly transfers calls to the appropriate recipients.

IVR technology is most commonly found in the Call Centers of companies seeking to improve their customer service, reduce costs, and expand their Call Center operations. IVR can help:

handle high call volumes
service customers after normal business hours
improve customer service
lower call Center costs
prioritize customers so urgent calls are handled quickly
automate an outbound call campaign

Features

It has an automatic speech recognition and text to speech conversion.
It can automatically call back customers who don’t want to wait.
It provides the facility of Database interaction.
IVR allows the user to create unlimited number of call flows.



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